I am always treated like a real person when I use Chelsea, which by the way is on a regular basis. My first visit to CT I was informed that my fairly new tires needed to be rotated and balanced. I had been going back to the place where I bought the car and paying for my oil to be changed and tires to be rotated and balanced, sad to say the tires had not been touched. I have not been back for service to the dealership and will not. I trust Chelsea Tire and their prices are more than reasonable. By the way I have a Hyundai Sonata, love my car but dealership not so much.