Service was fine and staff was very friendly. However, I asked for an oil change and tire rotation. I didn't realize a tire balance would be included. I'm pretty sure this wasn't necessary and only the rotation should have occurred, potentially saving me about $25 or $30? Going forward, I guess I would need to specify to not include a balance.
Mr. Lance, I want to first thank you for your business and for trusting us to work on your Honda CRV. We take our customer service very seriously and the last thing we want is for a customer to pay for something that they did not want. I will have Terri give you a call to give a credit or refund. I apoligize for any misunderstanding. Kindest regards, Mike & John Craft
Chelsea Tire Pros
- Chelsea Tire Pros